BookingVersion 1.0
Booking Policy
1. Reservation and Confirmation
All bookings are subject to the availability of the selected facility, activity, date, and time. A reservation is considered confirmed only upon successful payment or approval of the submitted payment verification by Management. Unpaid, incomplete, or unverified reservations are not guaranteed.
2. Booking Information
Customers must provide accurate and complete information when making a reservation. The person making the booking is responsible for verifying the selected schedule, facility, number of participants, and applicable charges before confirming the reservation.
3. Payments and Charges
Full payment is required to secure a reservation unless an alternative payment arrangement is expressly authorized. All fees must be settled through the approved payment methods. Additional services, equipment rentals, or extensions may incur separate charges.
4. Facility Usage and Schedule
Customers may use the reserved facility only during their confirmed booking period. Participants are encouraged to arrive at least 15 minutes before their scheduled session. Late arrival does not automatically extend the reserved period. Extensions are subject to availability and additional fees.
5. Facility Rules and Conduct
All participants must observe posted facility regulations, safety instructions, equipment requirements, and directions issued by authorized personnel. Management reserves the right to deny entry or discontinue activities involving unsafe behavior, misconduct, property damage, or violations of facility regulations.
6. Booking Changes
Requests to modify a confirmed booking, including changes to the date, time, facility, or activity, are subject to availability and the applicable Cancellation and Refund Terms. Changes are effective only after confirmation by Management.
7. Facility Availability and Interruptions
Management may temporarily suspend, relocate, or cancel reservations when necessary due to maintenance, safety concerns, severe weather, emergencies, or circumstances beyond reasonable control. Affected customers will be offered an appropriate rescheduling or refund arrangement.
8. Booking Responsibility
The booking holder is responsible for communicating the applicable venue rules and schedules to accompanying participants. Reservations must not be transferred or commercially resold without prior authorization.
9. Policy Compliance
By completing a reservation, the customer acknowledges and agrees to comply with this Booking Policy and the applicable rules of the selected facility.
CancellationVersion 1.0
Cancellation and Refund Terms
1. Non-Refundable Confirmed Bookings
All confirmed and paid reservations are considered final and non-refundable. Once a booking has been confirmed, customers are not entitled to a refund for cancellations, changes of plans, scheduling conflicts, late arrivals, or failure to attend the reserved session.
Customers are encouraged to carefully review their selected date, time, facility, and booking details before completing payment.
2. Exceptional Circumstances and Uncontrollable Events
Refunds may be granted when the reserved facility becomes unavailable or unsafe for use due to circumstances beyond the reasonable control of the customer or facility.
These circumstances may include, but are not limited to:
Power outages or unexpected electrical interruptions.
Typhoons, severe weather conditions, flooding, earthquakes, or other natural disasters.
Facilities deemed unsafe, damaged, or unsuitable for the scheduled activity.
Emergency repairs, unexpected maintenance, or essential facility closures.
Use of the gymnasium or facility for official school activities, institutional events, or other authorized functions that prevent the confirmed reservation from proceeding.
Designation of the facility as an evacuation center or its use for emergency response operations.
Government directives, public safety restrictions, or other unforeseen circumstances preventing facility operations.
When any of these circumstances prevent a confirmed reservation from proceeding, the affected customer may be offered a full refund or an alternative booking schedule, subject to availability and applicable law.
3. Cancellation by the School or Facility Management
The School or Facility Management reserves the right to cancel, suspend, or reschedule confirmed bookings when necessary for safety, emergency response, institutional requirements, or unavoidable operational circumstances.
Affected customers will be notified as soon as reasonably practicable through the contact information provided during booking.
If the confirmed reservation cannot be honored, customers will be eligible for a refund of the affected booking fees or may choose an alternative available schedule without additional rescheduling charges.
4. Customer-Initiated Cancellations and No-Shows
Cancellations initiated by customers for personal reasons, including changes in availability, scheduling conflicts, personal emergencies, or failure to attend, are generally not eligible for refunds once the booking has been confirmed.
Late arrivals, early departures, and unused portions of reserved playing time are likewise non-refundable.
Exceptions may be considered only when required by applicable law or expressly approved by Management.
5. Refund Request and Approval
Refund requests must be submitted through the official booking platform or directly to authorized School or Facility Management personnel.
Each request will be reviewed based on the circumstances, booking information, payment records, and supporting documentation when necessary.
Refunds are not automatically issued upon submission of a request and must undergo verification and approval by authorized personnel.
6. Manual Refund Processing
All approved refunds shall be processed manually by the School or its authorized personnel.
The School will coordinate directly with the customer regarding the appropriate refund arrangement and payment method.
Approved refunds may be released through:
Bank Transfer: Refunds transferred to the customer's verified bank account.
Electronic Wallet Transfer: Refunds sent through an accepted electronic payment service, such as GCash or Maya, when available.
Cash Refund: Refunds released personally through the School's authorized cashier or designated personnel, subject to identity and transaction verification.
Other Approved Methods: Alternative refund arrangements mutually agreed upon by the School and the customer.
The refund method will be determined in coordination with the customer, subject to the School's available payment facilities and accounting procedures.
7. Refund Processing Period
Approved refunds will be arranged within a reasonable period following the completion of verification and approval.
The School will communicate the refund method, expected release schedule, and any necessary requirements directly to the customer.
Processing times may vary depending on the selected refund method, banking arrangements, and administrative procedures.
8. Refund Amount and Payment Verification
Refunds will generally cover the amount paid for the affected and unused booking when the facility is unable to provide the reserved service.
Any applicable transaction charges or adjustments must be clearly communicated and handled in accordance with applicable laws and the terms disclosed at the time of payment.
Customers may be required to provide proof of payment, booking confirmation, and appropriate account information to facilitate refund processing.
9. Final Review and Applicable Rights
All refund decisions shall be reviewed and documented by authorized School or Facility Management personnel.
Management shall evaluate requests fairly and consistently, taking into consideration the circumstances of the cancellation and the customer's applicable rights.
Nothing in these terms shall limit any refund, remedy, or consumer protection guaranteed under Philippine law.
PrivacyVersion 1.0
Privacy Policy
1. Commitment to Data Privacy
We respect the privacy of our customers, members, and facility participants. Personal information is collected, processed, stored, and protected in accordance with Republic Act No. 10173, otherwise known as the Philippine Data Privacy Act of 2012, its implementing rules, and applicable regulations.
2. Information We Collect
We may collect the following information when necessary:
Full name, contact number, and email address.
Account registration and authentication information.
Booking schedules, selected activities, and facility preferences.
Payment references, transaction records, and payment verification documents.
Membership information, discounts, and voucher usage.
Communications, inquiries, complaints, and customer support records.
Other information reasonably necessary for safety, service delivery, or legal compliance.
3. Purpose of Data Collection
Personal information is processed only for legitimate and specified purposes, including reservation management, payment verification, account administration, membership services, customer communication, safety management, fraud prevention, and compliance with applicable legal requirements.
4. Processing and Consent
We process personal information only when permitted by applicable data privacy laws, including where processing is necessary to provide requested services, fulfill legal obligations, protect legitimate interests, or where valid consent has been obtained.
Consent will be obtained separately when legally required, including for optional promotional communications.
5. Data Sharing and Third-Party Services
Personal information may be shared with authorized employees, payment service providers, technical service providers, or government authorities when necessary and legally permitted. Service providers are required to observe appropriate confidentiality and data protection obligations. We do not sell customers' personal information.
6. Data Security
Reasonable organizational, physical, and technical security measures are implemented to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss. Access to personal information is restricted to authorized personnel according to their responsibilities.
7. Data Retention
Personal information will be retained only for as long as necessary to fulfill its intended purposes, resolve disputes, maintain required records, or comply with applicable laws. Information that is no longer required will be securely deleted, anonymized, or otherwise disposed of in accordance with established procedures.
8. Customer Privacy Rights
Subject to applicable laws, customers may exercise their rights to be informed, access their personal information, object to certain processing, request correction, seek erasure or blocking where appropriate, request data portability where applicable, and file complaints regarding improper handling of their information.
9. Minors and Authorized Guardians
When services involve minors, personal information must be provided or authorized by a parent or legal guardian where required by law. Additional safeguards will be observed in handling information relating to children.
10. Privacy Inquiries and Complaints
Customers may contact our authorized privacy representative or Data Protection Officer regarding access requests, corrections, concerns, or complaints. Customers also retain the right to seek appropriate remedies through the National Privacy Commission.
11. Privacy Policy Updates
This Privacy Policy may be updated to reflect operational, technological, or legal changes. The latest version will be made available through the booking platform, with appropriate notice provided when required by law.
WaiverVersion 1.0
Participant Waiver
1. Acknowledgment of Participation
By participating in any sporting, recreational, or physical activity at the facility, the participant acknowledges that such activities may involve physical exertion, unpredictable movement, interaction with other participants, and inherent risks of injury.
2. Assumption of Inherent Risks
Participants voluntarily accept the ordinary and inherent risks associated with their chosen activities, including but not limited to slips, trips, falls, collisions, muscle strains, equipment-related injuries, and other foreseeable incidents arising from active participation.
3. Physical Fitness and Health Responsibility
Participants are responsible for assessing their physical condition and determining whether they are capable of safely engaging in the selected activity. Individuals with medical concerns, physical limitations, or conditions that may affect safe participation are encouraged to consult an appropriate healthcare professional before participating.
4. Compliance With Safety Regulations
All participants agree to follow facility regulations, posted safety notices, proper equipment guidelines, and instructions from authorized personnel. Participants must act responsibly, exercise reasonable caution, and avoid behavior that may endanger themselves or others.
5. Personal Belongings and Equipment
Participants are responsible for securing their personal belongings and properly using any equipment brought into or provided at the facility. Any damage to facility property or equipment caused by intentional misconduct or negligent misuse may result in appropriate charges, subject to applicable law.
6. Injuries and Emergency Assistance
Participants must promptly report injuries, accidents, unsafe conditions, or equipment concerns to facility personnel. In an emergency, Management may contact emergency responders and assist in arranging medical attention when reasonably necessary. Participants remain responsible for medical expenses properly attributable to their participation, except where applicable law provides otherwise.
7. Release and Limitation of Liability
To the extent permitted by applicable law, participants acknowledge that the facility and its authorized representatives are not insurers against ordinary and inherent risks of recreational activities voluntarily undertaken by participants.
This acknowledgment does not release the facility, its owners, or personnel from liability arising from gross negligence, willful misconduct, violations of law, or other liability that cannot lawfully be excluded.
8. Participation of Minors
Participants below 18 years of age must have appropriate authorization from a parent or legal guardian. The parent or guardian acknowledges the inherent risks of the activity and agrees to ensure that the minor understands and follows the applicable safety rules and supervision requirements.
9. Right to Refuse or Suspend Participation
Management reserves the right to refuse, suspend, or terminate participation when a person's behavior, physical condition, improper equipment use, or failure to observe safety regulations creates an unreasonable risk to themselves or others.
10. Voluntary Acceptance
By accepting this Participant Waiver, the participant, or the parent or legal guardian where applicable, confirms that they have read and understood its provisions, recognize the inherent risks of participation, and voluntarily agree to comply with the facility's safety requirements.
Acceptance of this waiver does not waive any rights or protections that cannot legally be waived under Philippine law.
